VISUAL Message Center:
Smart Console

Monitoring, managing, and problem solving has always been complex and costly. Not any more.

Smart Console is the graphical interface for VISUAL Message Center. It provides you with a central point for monitoring, collecting, diagnosing and responding to events from any system or service in your enterprise.

Thanks to its user-friendly design, it makes VISUAL Message Center extremely easy to use. Smart Console intelligently organizes and distributes all messages according to highly customizable criteria, giving easy-to-access information for locating and diagnosing problems, along with rapid access to state-of-the-art problem solving tools.

View Your Entire Enterprise at a Glance

From customizable geographical views, Smart Console lets you monitor your whole organization at a glance and in real time. It can respond automatically to most events, executing complex commands remotely and distributing alerts according to detailed filters and conditions.

No Programming Required

It provides advanced root-cause analysis, color coding, message enrichment and other high end features with minimal training and no programming required! Its simplicity and power make VISUAL Message Center one of the most intelligent solutions available for monitoring, supporting and managing complex IT infrastructures.

Graphical Rules Editor

Create highly specific conditions for message treatment with unparalleled ease.

Powerful Alarms and Actions

Be notified through the network, email, wireless devices, or automatically execute any Action Set in response to events. Chainable Action Sets are also available. Advanced calendar options with working days/holidays support are available to change behavior according to date/time.

Graphical Command Prompter

Program automatic actions and responses with easy-to-use graphical command prompts and shortcuts.

Rapid Access to Problem Solving

Access unique debugging and remote support tools automatically in response to system messages. Integrates easily with Help Desk products, Frameworks, etc. Use our advanced automation features, including user-defined variables, pre-action/post-action lists, regular expressions, and much more.

Technical Overview

Enterprise-Strength Performance

Exclusive "in-memory" proprietary database technology manages thousands of messages per minute with unparalleled performance.

Business Views

An interactive utility for grouping and managing IT resources, either physically (system, user, etc), or logically (Web server, FTP status, etc), or both.

Enterprise Views

Graphical overviews of the entire network´s health status on personalized backgrounds, on which you can arrange live color-coded Business View icons.

Automation

Action sets and commands can be configured to respond to particular messages or events.

Alert Escalation

Messages and diagnostic information can be distributed to the problem owner rapidly, through an array of notifying devices.

Wireless Responses

Answer pending messages by using any Internet-enabled wireless device, email, cell phone, etc.

Event Anticipation

Specific events can be anticipated and action sets run if an event is not received (e.g., critical batch processes that are not completed on time).

Pattern Matching

Is it a user mispelling his password or a hacker trying to crack-in? The advanced pattern monitoring features will keep you safe.

Multimedia Knowledge Base Integration

Text, HTML docs, audio or video files from an existing knowledge base can be displayed to offer support to operators. Never reinvent the wheel again when solving problems!

Real Time Auditing

Messages can be color-coded and included or removed according to importance. Current and historical audit data can be navigated graphically in real time, and exported to XML and other formats.

SLA Assurance

Advanced features and agents allow you to be on top of essential SLA indicators (performance, backups properly run every night, and much more).

Duplicate Alert Suppression

If your disk is getting full, one message could be enough for you to notice (not one message every 10 seconds). Easily avoid annoying duplicate messages.

Multiple Consoles

Have one Smart Console near the printer to manage it. One for security events only. One for all your iSeries servers. Other for your Windows boxes. Or one for all. Maximum flexibility, maximum convenience.

Color Coding

Messages can be colored according to your rules (severity, system, etc) in each Business View independently, so you don't miss anything important.

Speed Filters

A couple of mouse clicks will be enough for you to see only what you are looking for, saving your valuable time.

WMI, SNMP and DLL Integration

Out of the box integration with Frameworks like IBM, Tivoli, CA Unicenter, HP OpenView, and BMC Patrol.

High Availability

Continuous operability is ensured by techniques such as secure handshaking, SmartReconnect technology, Agent status alerts, SMTP resiliency, and more.

VISUAL Message Center Agents/Modules
Smart Console	Centralizes the collection and management of information from all networked servers and agents
Notifier	Ensure high system availability with two-way SMS messaging and escalation lists
iSeries Server Agent	Collects and manages batch messages from any iSeries message queue (e.g., QSYSOPR). Monitors job activity and status, job queues, devices, history log (QHST)
Server Agent for Windows^®	Collects and manages application, system and security events from any Windows server (NT, 2000, XP)
iSeries Interactive Agent	Collects and manages all interactive iSeries user error messages
iSeries Performance Agent	Collects and manages critical performance parameters from iSeries servers. Includes powerful graphical console
iSeries Security Agent	Detects and audits possible threats to system and data integrity
iSeries Support Agent	Remote problem diagnosis tool for operators. Provides unique capabilities for resolving problems in production processes
TCP/IP Services Agent	Monitors availability and performance of any networked TCP/IP service, including POP3 email, SMTP, FTP more. Includes graphical Java console
Reporting System	Create over 40 graphical historical reports of your systems direct from the Smart Console. Reports on performance, events, systems usage, security, errors, users, and more.