VISUAL Message Center:
Notifier

Two-way real-time messaging is vital for any high availability environment.

Notifier uses SMS and email messaging to any mobile device to ensure that systems are monitored and capable of reacting in real-time. Any message or event received by VISUAL Message Center can be broadcast to one or multiple mobile devices. If the message requires a reply (such as an interactive or batch iSeries inquiry message), recipients can reply remotely from their device. It allows operators to manage critical systems at any time of day, from anywhere in the world.

Escalation lists let you adapt message distribution to your organization. If messages are not replied to, they get escalated automatically to other operators until the issue is resolved. Escalation rules can be adjusted according to type of message, time, day, and so on.

Distribute important messages to mobile phones, pagers
Reply remotely with two-way messaging
High availability — escalation lists ensure the message is replied to, before your operations are affected

Technical Details

SMS Messaging

Fast, secure two-way messaging with receipt confirmation and low service charges.

Email Messaging

Integration with the most common form of electronic messaging, giving broad scope to VISUAL Message Center's alerting capabilities.

Escalation Lists

Unacknowledged messages automatically pass to another person until a response is received, ensuring that events do not go unnoticed.

Remote Reply

Messages can be replied to remotely by SMS or email, allowing for replies to system messages and remote command execution.

Mixed-Channel Replies

Respond to SMS messages by email, or to email messages by SMS, allowing maximum flexibility for remote problem resolution.

Remote Escalation Administration

Operators can remotely order the escalation list to continue if they do not know how to respond, speeding up the process of problem resolution.

VISUAL Message Center Agents/Modules
Smart Console	Centralizes the collection and management of information from all networked servers and agents
Notifier	Ensure high system availability with two-way SMS messaging and escalation lists
iSeries Server Agent	Collects and manages batch messages from any iSeries message queue (e.g., QSYSOPR). Monitors job activity and status, job queues, devices, history log (QHST)
Server Agent for Windows^®	Collects and manages application, system and security events from any Windows server (NT, 2000, XP)
iSeries Interactive Agent	Collects and manages all interactive iSeries user error messages
iSeries Performance Agent	Collects and manages critical performance parameters from iSeries servers. Includes powerful graphical console
iSeries Security Agent	Detects and audits possible threats to system and data integrity
iSeries Support Agent	Remote problem diagnosis tool for operators. Provides unique capabilities for resolving problems in production processes
TCP/IP Services Agent	Monitors availability and performance of any networked TCP/IP service, including POP3 email, SMTP, FTP more. Includes graphical Java console
Reporting System	Create over 40 graphical historical reports of your systems direct from the Smart Console. Reports on performance, events, systems usage, security, errors, users, and more.