VISUAL Message Center:
iSeries Interactive Agent

Your interactive iSeries applications drive your business. Whenever errors occur in those applications, you need to know immediately.

Failure to track and solve problems could mean that users reply incorrectly to important messages, such as decimal data errors or object locks, which means data could be entered badly, corrupting your databases, affecting operations and causing bigger problems further down the line.

The problem is that interactive error messages, those errors that users see on screen, only go to the interactive job log. They do not show up in any system message queue, so tracking those errors is practically impossible. And you can't rely on non-technical end users to accurately report errors.

The iSeries Interactive Agent can help. It protects you from unexpected program errors that slip through the net, even in the most stable, tried-and-tested legacy applications. It constantly monitors every single interactive job running on your iSeries, catching all interactive error messages and forwarding them to the VISUAL Message Center Console for management; e.g., SMS, email alerts, automated replies.

Now your programmers and support team can receive detailed alerts as soon as problems occur, without having to rely on confusing end-user explanations.

Prevent Unnoticed Errors from Causing Disasters!

Furthermore, user sessions that produce errors can be frozen, preventing the user from replying incorrectly. Those messages can then be replied to automatically, or an operator can reply to the message remotely, either from an interactive session or from the VISUAL Message Center Console.

Operators can also access VISUAL Support Pro or VISUAL Debugger for Windows so that they can capture, debug, diagnose and solve those problems from their desktop, right down to the source code level, without having to visit the user's location, and without having to interrupt operations.

Pinpoint Problem Areas

Even if you do not have the resources to respond proactively to every application error, you can use the iSeries Interactive Agent for application auditing. Operators can create daily, weekly or monthly summaries of error messages to identify problem areas and get them fixed.

No other competitive product allows all interactive jobs to be monitored simultaneously, with no changes to programs or user profiles required. Tango/04's unique product technology ensures that resource use is minimal.

Technical Details

Unique! Simultaneously monitor all interactive iSeries jobs
No need to rely on end-user problem reports
Freeze selected user screens when errors occur — avoid incorrect replies
Collect full diagnostic information as soon as errors happen
Reply automatically and remotely to on-screen error messages
Collect statistical data to pinpoint problem areas, trends
Integrate with problem solving tools: VISUAL Support Pro and VISUAL Debugger for Windows

VISUAL Message Center Agents/Modules
Smart Console	Centralizes the collection and management of information from all networked servers and agents
Notifier	Ensure high system availability with two-way SMS messaging and escalation lists
iSeries Server Agent	Collects and manages batch messages from any iSeries message queue (e.g., QSYSOPR). Monitors job activity and status, job queues, devices, history log (QHST)
Server Agent for Windows^®	Collects and manages application, system and security events from any Windows server (NT, 2000, XP)
iSeries Interactive Agent	Collects and manages all interactive iSeries user error messages
iSeries Performance Agent	Collects and manages critical performance parameters from iSeries servers. Includes powerful graphical console
iSeries Security Agent	Detects and audits possible threats to system and data integrity
iSeries Support Agent	Remote problem diagnosis tool for operators. Provides unique capabilities for resolving problems in production processes
TCP/IP Services Agent	Monitors availability and performance of any networked TCP/IP service, including POP3 email, SMTP, FTP more. Includes graphical Java console
Reporting System	Create over 40 graphical historical reports of your systems direct from the Smart Console. Reports on performance, events, systems usage, security, errors, users, and more.