December 2006 Volume 10, Number 4

How Compatible Are You?

No, this is not a dating service! This is a question regarding your software product version compatibility. Are your SoftLanding products compatible with your Operating System release? How do you know?

If you answered “Because I checked that handy dandy compatibility chart on you Customer Corner by Amy Lanza r Customer Support Site,” then give yourself a round of applause! Since September 2000, SoftLanding has offered its Customer Support Site as a central location for an abundance of information and resource tools. If you haven’t already, please log on to our support site and register. It only takes a moment, and it opens all sorts of new avenues for you. For example, you will be able to generate your own Disaster Recovery code and quickly access helpful technical bulletins for your upcoming system migration.

Did you know that with your paid maintenance you are eligible for Technical Support Services seven days a week from 8 A.M. to 8 P.M. EST? Great, right? But – what do you do after 8 P.M.? You log on to the support site, that’s what! From there, you can generate your own temporary codes. Whether or not a disaster has occurred, if you know your product release and can supply a serial number, processor group, and model, you can generate a 15-day code for yourself.

Now before you get too excited, please be aware that you are limited to two codes per system, per product. You are always welcome to call Customer Service and have us generate your Disaster Recovery codes, but if you need to produce a document with the proper steps for a DR test, generating your own codes is a viable option. The only requirement is that you are registered and have your password handy.

Looking for documentation or the latest software releases? Well, check out our Customer Support Site! Here you will find the entire technical library for your SoftLanding products. There is also an array of technical bulletins, interface guides, and even training videos! Wondering what is different from your previous version of our products? Check out your product’s Memo to Users, which is also posted there. These documents review all enhancements and feature upgrades from release to release. The Release Notes review what has changed between each quarterly CD.

Need to update your version or apply cumulative changes? No need to wait for the UPS driver – you can take charge by downloading your software and burning your own CD! Waiting for a fix but can’t wait for the quarterly CD? Yup, you can download that too. Don’t feel like making your own CD and like to see the UPS driver? Then just enter your order on our support site, and the man in brown will deliver it to your doorstep. Practically magic!

Maybe you’ve always wished for a direct link between you and the SoftLanding Helpdesk. Well, look no further than – you guessed it – the Customer Support Site! Here you can enter tasks directly into our helpdesk. You can also monitor anything you’ve entered right there on our site.

Do you wish you could provide this same helpdesk feature to your end users? Simply call your SoftLanding Rep and ask to check out the ExpressDesk Enterprise Helpdesk product. Our support site is a working example of what you can customize and offer to your end users. Want to take a look at ExpressDesk firsthand? Check out the home page on our support site for a list of free customer webinars that are being offered in the next few weeks. Just click and sign up to sit in and learn more about ExpressDesk (OR about managing your PC applications with TurnOver, OR about TurnOver PDQ, OR about the new features of the TurnOver 5.4 release). Just a click away! Have an idea for a webinar that might be useful to you and your fellow SoftLanding customers? Send us an email, and your wish is our command!

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