By Amy Lanza, Customer Service Manager

The next time you are sitting at your desk on a Wednesday afternoon and your phone rings, take a moment to collect your thoughts before you hastily pick up the receiver. It might be us!

The Customer Service Department is calling all customers ninety days prior to their annual maintenance renewal dates. We’d like to verify system information, update company records and primary contacts, and make sure you are all running current versions of our products. (No, TurnOver 5.2 is no longer supported, and SoftMenu 5.1 is not Y2K compliant!)

We expect these calls to help you as much as they help us. The information you give us helps us keep you abreast of continuously-changing product information, so that you get the most out of your investment. Most of our product enhancements are free as part of your maintenance contract, and they could save you much time.

Help us make sure that we have your most current information. Let us know that out of the twenty people we have listed as contacts for your company, only four remain! We can make sure you are registered on our customer support site and that you know how to generate your own Disaster Recovery codes in the event of an emergency. We can make sure your email address is correct so your copy of the Landing Zone email newsletter arrives in time for you to read the Customer Care Corner and know that it is SoftLanding ringing your extension!

If you prefer to be proactive and find that you have a few minutes to spare . . . you could call us! We’ll update your information and send you a T-shirt for your time. Just mention this article and the size shirt you want.

We do enjoy talking with our customers . . . and look forward to speaking with you!

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