The Software Management Experts
SoftLanding Systems Tech SupportSoftLanding is serious about providing excellent support. When you call us, you'll talk with a friendly, knowledgeable tech support professional who will focus on your question, not the clock. We give you the answers you need, when you need them. This level of support applies before the sale as well as after. So while you're evaluating SoftLanding's products, don't forget to test our top-notch technical support. For licenced product, your annual maintenance fee entitles you to all of the following services from SoftLanding: Phone, E-mail, and Fax Support —You get technical support five days a week from 9 a.m. to 5:30 p.m. GMT. You can also email questions to support@softlandingeurope.com. If you are planning a major installation or a hotsite test, you can make special arrangements for after-hours support. Internet Support Site —You'll find a wealth of technical resources at our Support Center, from details on the newest releases to technical bulletins to compatibility information. You can even send a request directly to our Helpdesk or track the status of any of your requests to us through this Web site. Online Documentation —All SoftLanding documentation is available on CD, including a number of supplementary documents explaining how to use TurnOver to address specialized circumstances. You'll also find most SoftLanding documentation available for downloading at our Online Support Center. Quarterly Release Notes and Cumulative PTFs —We produce cumulative release CDs for our own products regularly, incorporating all fixes and features added since the last full release. You can get copies of recent release notes or order a new CD through our online Support Center. New Releases Each Year —Every year you can expect a new release of TurnOver, including additional features that go beyond the fixes and minor enhancements included in our quarterly cumulative releases. Free Deployment Software —Each TurnOver development license includes a free Deploy/400 client license to streamline the application of PTFs and new releases. You can download PTFs and emergency fixes, and order upgrades, from our Online Support Center. Bulletins and Product Alerts —We send bulletins to all affected users on any important problem. These bulletins provide you with instructions for obtaining a fix, work-around, or specific IBM PTF information. Online Product Authorization Codes —As an approved registered user of our Online Support Center, you can obtain up to two emergency product authorization codes. Whether testing your hotsite, facing an actual disaster, or upgrading to a new model, you can log on at any time for these emergency codes. For permanent codes, please contact SoftLanding Sales at +44 (0) 1442 293100, during normal business hours (9 a.m. to 5:30 p.m. GMT).   |