Enterprise Problem Solver^™

Detect, diagnose and solve iSeries problems
…before your business is affected

According to IBM, 80% of all unplanned downtime is caused by application failure or operator error. That could be just a record lock, an incorrect library list, rushed program changes, or a distracted end user.

When problems occur, your company may lose time, revenue, miss deadlines, and damage its reputation. And in an e-business environment, availability is simply live-or-die.

That's why you need Enterprise Problem Solver. You will be amazed at how easily you can avoid costly downtime, improve your end user service level, and assure the continuous availability of your critical processes.

Rapid Detection

Powerful Messaging Rapid Notification through

Graphical console
Mobile / Pager / SMS / email
Visible / Audible alerts
Customizable distribution of messages to the real "problem-owner"

Integration with

Operation frameworks (Tivoli, others)
Help Desk and Workflow (Remedy, others)
Statistic analysis of problems, events and trends

Rapid Diagnosis

Powerful Problem Determination Tools

Your very own "Black-Box Application Flight Recorder!"

Link to Error-Handling Procedures (Written, Audio, Video)
Pass-through access to remote source code
See actual end user screen
See internal program state, variables, indicators, fields
Navigate Programs, Application and Data structures graphically
Chat with the end user
Inspect running source code
"Post-Mortem" Analyzer
See passed parameters
Save all info for later use
See LDA, LIBL, QTEMP, more
Automatically send all info to external support people
OS/400, PTF, Security and Object info
And much more!

Rapid Solving

Powerful Problem Solving Tools

Unique, comprehensive Internet-based tools

Remote control of end user keyboard
Lock / Unlock end user sessions
Answer interactive and batch messages
Change program variables on the fly
Solve never-ending loops
Automate replies and actions
Execute commands on problem jobs
Prevent future errors with TestTracker
Change LDA, LIBL, QTEMP on the fly
Debug production jobs
And much more!

What Can You Do with Enterprise Problem Solver?

Message Monitoring

VISUAL Message Center will instantly alert you to any critical application error.

VISUAL Message Center constantly monitors all iSeries (AS/400) applications for interactive error messages. When error messages occur, VISUAL Message Center automatically sends an alert to systems operators, programmers or the help desk. Choose to be alerted by email or pager; send a message to QSYSOPR or a Windows event log, or integrate with other system management packages.

VISUAL Support Pro lets you drill down to inspect problem jobs.
Shows the actual user screen, and all internal job information.

Job Capture

When you have been alerted to a problem you can instantly take control of that job with VISUAL Support Pro by seeing the actual end-user screen, and inspecting and modifying job internals such as the LDA, QTEMP, *LIBL, the call stack and more.

The Application Explorer instantly reveals the structure of any iSeries application.

Visualize

No documentation? No problem. The Application Explorer (left) automatically gives you a fresh view of your application structure. The System Explorer lets you navigate your iSeries libraries, objects and source members. You can even use VISUAL Support Pro's source code browser to drill down to see local or remote source code. It shows you the line in execution, variable values and much more.

No more traveling to solve problems! VISUAL Support captures
any local or remote job, taking you closer to your users.

Remote Support

Support local and remote users from any location at any time. With Enterprise Problem Solver there is no need to rely on confusing end-user error explanations. By being able to instantly visualize the actual user screen, see the job log and job internals — and even start a chat session — you can bridge the gap between you and remote iSeries users.

VISUAL Debugger for Windows can be called from the job call stack, so you can debug problems in any job as they occur.

"On-the-Fly" Debugging

You can start a debugging session on any problem job at any time ("on the fly") using VISUAL Debugger for Windows. Just click on a program from the job call stack and you will open a graphical debug session, so you can navigate source code (even remote code) using hyperlinks, set break points, see and change variables, and much more. OPM and ILE supported in the same interface.

You can execute commands on any running iSeries job, anytime,
anywhere, to solve show-stopping problems.

Problem Solving

Once you have discovered the cause of the problem, you can execute commands on the remote job such as changing *LIBL, editing the LDA, and so on. In many cases you can solve batch job errors without having to cancel or reprocess the job, saving many hours of unplanned downtime.

Error Prevention

VISUAL Debugger for Windows' advanced debugging features, such as the interactive Test Coverage Tracker, help you ensure that all logical paths have been exhaustively tested before your application goes into production. Software testing becomes faster, cheaper and safer.