Benefits of Enterprise Problem Solver^™

Reduce Business Application Downtime

Application failures and end-user related problems can be dramatically reduced. When trouble strikes, Enterprise Problem Solver gets you alerted as soon as possible, and gives you tools to solve software problems before they affect your business.

Detect Errors Before They Become Critical

Application errors often slip through the cracks because end users do not report all errors, or do not report them correctly. All interactive error messages are instantly captured and directed to a technician, avoiding database corruption, cascade errors, and so on. No need to rely on end-user problem reports!

Immediate Production Problem Solving

By allowing you to capture and debug any running production job, Enterprise Problem Solver allows you to diagnose and solve problems as they occur, rather than having to waste time recreating errors in testing.

Give Instant Remote User Support

Solve any user-related error as it happens. Reduces the need for traveling to help end users, and improves IT service. Allows for remote operations.

Remote Problem Solving

Advanced communications technology allows you to research and fix problems over the Internet from anywhere in the world.

Audit Application Standards

You can identify and document all application errors for auditing. Identify problem program areas, departments, or users. Improve quality and response times for online user support. Ideal for quality standards qualifications, such as ISO 9000, etc.

Reduce Development Times, Costs and Risks

Advanced debug and testing features help reduce the times and costs associated with developing and maintaining software, and ensure that all programs are fully debugged before they go into production.

Complete Solution

All potential software problem areas can be solved with the Enterprise Problem Solver suite, from program development to production problem solving. All product modules are integrated to streamline remote problem solving from your desktop.