Issue Tracking

TURNOVER® for ExpressDesk v100 offers enterprise-level IT issue tracking that optimizes technical support efficiency. It establishes process, traceability, and workflow for all issues impacting application development, technical support, and operations. 

The SoftLanding TURNOVER® for ExpressDesk v100
consists of two modules:
 

• Helpdesk - Full-service helpdesk for technical support
  professionals
• Enterprise - Browser-based self-service for end users

Technical Advantages

 

TURNOVER® for ExpressDesk v100 and TURNOVER® for iSeries v100 give you a single data repository for all IT issues and software changes across your enterprise. Since TURNOVER® for ExpressDesk v100 is an extension of TURNOVER® for iSeries v100, you benefit from the ultimate in information sharing.

Full Lifecycle Issue Tracking

TURNOVER® for ExpressDesk v100’s Helpdesk and end user self-service modules tie directly into TURNOVER® for iSeries v100’s project management and change management systems. Built by the same development team, they share the same reliable System i database, so users enter requests once and all details are preserved throughout the entire development cycle. When a task is complete, TURNOVER® for iSeries v100 messages everyone involved, including the original requester, to close the loop.

Reliable, Complete Audit Information

This fully integrated helpdesk and change management solution ensures that all information regarding software changes to any of your applications, regardless of platform, is in a single database — a tremendous benefit for businesses facing compliance audits. You never have to worry about synching up separate systems. Auditors can verify the progression of every request through to resolution, whether it requires a simple fix or becomes part of a larger project.

System i Server Efficiency

With the entire TURNOVER® for ExpressDesk v100 solution running on the System i, you are ensured the most reliable, secure, and low-maintenance service for your entire software management process.

Optimum Efficiency

TURNOVER® for ExpressDesk v100 gives you the functionality and the business intelligence you need to optimize Helpdesk performance on an ongoing basis. Together with TURNOVER® for iSeries v100, TURNOVER® for ExpressDesk v100 establishes the enterprise wide IT infrastructure your company needs to embrace software development best practices and create a culture of continuous improvement.

For further information, please visit the TURNOVER® for ExpressDesk v100 product page.