If your company is like most today, your IT department must accomplish more with fewer people. Despite everyone's best intentions, end users may not get answers to their technical questions as quickly as they need them, and IT professionals feel as if they spend an inordinate amount of time dealing with minutia instead of tackling critical projects.
TURNOVER® for ExpressDesk v100, the SoftLanding issue tracking solution, combines
browser-based end user self-service with
TURNOVER® for iSeries v100’s full-service IT
Helpdesk for a corporate-wide system that makes the most of limited resources. End users get a fast, easy way to find answers to their own technical questions, enter requests, and track the progress of their issues without tying up tech support personnel. Meanwhile, your IT staff can concentrate on solving difficult problems in record time.
TURNOVER® for ExpressDesk v100 optimizes tech support efficiency so you can service your customers quickly, focus more on priority issues, and leverage the information users provide to improve your software applications.
An Extension of TURNOVER® for iSeries v100
TURNOVER® for ExpressDesk v100’s end user self-service and helpdesk modules tie directly into
TURNOVER® for iSeries v100’s project management and change management systems. Built by the same development team, they all share the same reliable System i database, so users enter requests once and all details are preserved throughout the entire development cycle. Requests flow smoothly from end user to tech support to development. When a task is complete, TURNOVER® for iSeries v100 messages everyone involved, including the original requestor, to close the loop.
This fully integrated helpdesk and change management solution ensures that all information regarding software changes to any of your applications, regardless of platform, is in a single database - a tremendous benefit for businesses facing compliance audits.
It also takes full advantage of inherent System i security and reliability, and supports efficient maintenance, back up, and recovery.
Please click here for more information on TURNOVER® for ExpressDesk v100.
top